Frequently Asked Questions
Everything you need to know about shopping at Flur Discos.
What is the condition of your vinyl records?
We stock both brand new factory-sealed records and carefully inspected pre-owned vinyl. All used items are graded according to international Goldmine standards to ensure quality.
How do you package records for shipping?
We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl. For high-value or fragile items, we use additional stiffeners and bubble wrap to prevent corner dings and seam splits.
Do you ship internationally?
Yes, Flur Discos ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
Can I return a record if I am not satisfied?
We offer a 14-day return policy. New items must be returned in their original factory seal. If a record is found to be defective or not as described, we will provide a full refund or exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.